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Allgemeine Geschäftsbedingungen

Terms of service for Flatsignal

1. Provider and scope

These terms govern the use of Flatsignal, a Telegram-based rental alert service operated by Simon Huang, Weinbergsweg 10, 10119 Berlin, Germany ("we"). They apply to consumers and businesses alike; where a clause applies to consumers only, it says so. The contract language is English; German law terms are given in brackets where they matter.

2. What the service does

Flatsignal reads publicly visible rental listings from third-party portals at regular intervals, compares them with the filters and profile you set in the bot, and sends matching listings to you on Telegram. On request it also produces AI-generated assessments (a fit score, scam indicators, answers to your questions) and application drafts.

  • Alerts and assessments are information only. We do not guarantee that listings are complete, current, accurate, genuine or still available, nor that you will find a flat.
  • You decide whether and how to contact an advertiser. Drafts are suggestions; check them before sending. We never contact advertisers on your behalf.
  • We are not affiliated with any portal. Portals may change or block access at any time; we may add, change or remove sources without notice.

3. Free trial and contract conclusion

Starting the bot creates a free account with a trial: the first 10 alerts, or 14 days, whichever comes first. Referral bonuses may extend this. The trial ends automatically; nothing is charged unless you subscribe.

A paid subscription is concluded when you complete checkout through our payment provider Stripe and we confirm activation in the bot. The price and billing interval are shown before you pay.

4. Price and payment

The subscription costs €29 / month (no VAT is charged under § 19 UStG), billed in advance for each month by card or other methods offered by Stripe. Price changes are announced at least four weeks ahead and apply only to billing periods starting after that; you may cancel before they take effect.

5. Term and cancellation (Laufzeit und Kündigung)

The subscription runs for one month and renews automatically for further monthly periods unless cancelled. You can cancel at any time with effect from the end of the current billing period, with no notice period, by:

  • the cancellation page at https://flatsignal.de/kuendigen (you receive an immediate confirmation with date and time),
  • a message to the bot ("cancel my subscription"), or
  • an e-mail to hello@flatsignal.de.

You keep access until the end of the paid period. Both sides may terminate for good cause (aus wichtigem Grund) with immediate effect; for us this includes abuse of the service or the portals it reads.

6. Right of withdrawal (Widerrufsrecht)

Consumers may withdraw from the subscription within 14 days of activation without giving reasons. Details and the model form are at https://flatsignal.de/widerruf. Because you ask us to start the service immediately, the law would allow a proportionate charge for the days used; we waive this and refund the first payment in full if you withdraw in time.

7. Your obligations

  • Use the service only for your own flat search; do not resell, republish or automate access to alerts.
  • Give truthful information in your profile and in messages to advertisers.
  • Respect the portals' rules when you contact advertisers, and do not use the drafts for spam.
  • One account per person; keep your Telegram account secure.

8. Availability

We aim for continuous operation but do not promise a specific availability. Interruptions can result from maintenance, portal changes or blocks, or failures of Telegram, Cloudflare, OpenAI or Stripe. If the service is unusable for more than 7 consecutive days for reasons we are responsible for, you may cancel with immediate effect and we refund the unused part of the current period.

9. Liability (Haftung)

We are liable without limit for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are liable only for breach of essential contractual duties (Kardinalpflichten), and then only for the typical, foreseeable damage, capped at the fees you paid in the twelve months before the event. We are not liable for a missed flat, for the conduct of advertisers or portals, or for the accuracy of listings and AI-generated content. Nothing in these terms limits mandatory consumer rights.

10. Data protection

How we handle personal data is described in the Datenschutzerklärung. You can delete your account and data at any time by sending /delete to the bot.

11. Changes to these terms

We may change these terms for good reason (legal changes, new features, changed sources). You will be told in the bot at least four weeks before changes take effect. If you do not cancel before that date, the new terms apply from the next billing period; we will point this out in the notice. Changes to the core service or the price always require your active consent or a cancellation option as described in section 4.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, the mandatory consumer-protection rules of the country of your habitual residence remain unaffected. We do not take part in dispute resolution before a consumer arbitration board (§ 36 VSBG). If a clause is invalid, the rest of the terms remain in force.

Version 2026-09-15.